Frequently Asked Questions
Everything you need to know about your TORRAS experience
What is the standard shipping time for TORRAS products?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping may take 7-14 business days.
Do TORRAS phone cases support wireless charging and MagSafe?
Yes, our latest collections are specifically engineered with integrated magnets and ultra-thin materials to ensure full compatibility with MagSafe accessories and Qi-certified wireless chargers.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
How does the TORRAS warranty work?
Every TORRAS product comes with a standard 180-day warranty. By registering your product on our official website, you can extend this coverage to a 12-month limited warranty against manufacturing defects.
Will your screen protectors affect touch sensitivity?
Not at all. TORRAS screen protectors use high-transparency tempered glass with a specialized oleophobic coating that maintains original touch response and 99.9% optical clarity.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.